دور الالتزام الوظيفي في تعزيز سلوك المواطنة التنظيمية دراسـة ميدانية في جامعة اللاذقية

Abstract

The research aimed to study the role of job commitment in its dimensions (commitment to performing job duties, commitment to official working hours, commitment to applicable laws and regulations) in enhancing organizational citizenship behavior in its dimensions (altruism, courtesy, sportsmanship, conscientiousness, civic virtue), from the perspective of administrative staff at Latakia University. The research adopted the descriptive approach and included the entire population of administrative staff at Latakia University, numbering (3514) male and female employees. The research sample was a simple random sample, consisting of (346) male and female employees, to whom the questionnaire was distributed. (311) complete and valid questionnaires were returned for statistical analysis, with a response rate of (89.88%).

The research results showed that the level of job commitment and organizational citizenship behavior among administrative staff at Latakia University was high, with commitment to laws and courtesy being the most prominent aspects. The study also revealed a positive and statistically significant relationship between the dimensions of job commitment (performing duties, working hours, laws) and the enhancement of various organizational citizenship behaviors, with this relationship being very strong for courtesy and conscientiousness. As for altruism, the relationship was acceptable, while it was strong for sportsmanship and civic virtue. In general, the results indicate a significant role for job commitment in supporting positive citizenship behaviors among employees.