دور إدارة الموارد البشرية في تحسين جودة الخدمات الصحية دراسة ميدانية على العاملين في مشفى جبلة باللاذقية

Abstract

This research aims to identify the reality of human resources and the quality of health services provided in Jableh Hospital in Lattakia and to determine the role of human resources in improving the quality of health services in Jableh Hospital from the point of view of its employees. This is done by designing and distributing a questionnaire to a sample of its employees during the month of July 2024, which amounts to 382 employees

The sample’s answers were analyzed and studied, and hypotheses related to them were tested using multiple linear regression. It was concluded that most of the workers at Jableh Hospital had expressed moderate agreement on the positivity of the study’s axes, according to the following order: work environment, which had the lowest degree of agreement, then job satisfaction, then training policy, then the quality of health services, Which confirms the existence of major challenges facing the health sector in Jableh Hospital, and these challenges hinder the development of the health sector and negatively affect the quality of health services. A strong correlation was found between the dependent variable (health service quality) and the independent variables (human resource effectiveness, training policy, job satisfaction), and that the independent variables explain 60% of the variance in health service quality, according to the multiple linear regression model, which confirms the need to enhance human resource strategies to improve health service delivery.