أثر العمل العاطفي في نية ترك العمل لدى العاملين في المستشفيات العامة السورية /دراسة ميدانية/

Abstract

   This study aimed to explore the effect of “emotional labor” practiced by workers in Syrian public hospitals and their “turnover intention”. To conduct the field study 291 questionnaires were distributed to workers in Syrian public hospitals in the cities of Damascus, Aleppo and Tartous, with different job titles, within simple random sample. Using the statistical program SPSS V.25 to process the data using the Simple Regression Analysis method, the emotional labor scores among the sample members in the public hospitals under study were high, While the scores of turnover intention were average. the main hypothesis of the study was accepted and it was concluded that there is a effect for emotional labor in turnover intention of public hospitals under study. The statistical analysis tables showed that emotional labor explains (11.4%) of the turnover intention, and the regression equation for the main hypothesis of this study showed a negative relationship between the independent variable emotional labor and the dependent variable turnover intention. As for the second main hypothesis, a effect was found for emotional labor in the turnover intention for nurses, administrators, and laboratory personnel, while there was no effect for emotional labor in the turnover intention for physicians. Finally, based on the results and previous studies, the researcher made several recommendations to the management of these hospitals to work to reduce the levels of turnover intention.