تقييم واقع تطبيق ممارسات إدارة الموارد البشرية في فنادق الأربع والخمس نجوم "دراسة ميدانية في محافظة طرطوس"

Abstract

The research aimed to evaluate the reality of human resource management practices (job analysis and design, recruitment, selection and appointment, training, rewards and compensation, employee security and safety, and performance evaluation) in four- and five-star hotels in Tartous Governorate.

The research relied on a descriptive approach, and the research population consisted of all administrative employees in four- and five-star hotels in Tartous Governorate, who hold positions (senior management, middle management, and direct management). The research adopted a comprehensive survey method, with (115) questionnaires distributed to administrative employees in four- and five-star hotels in Tartous Governorate. (102) complete questionnaires were returned, valid for statistical analysis, with a response rate of (88.7%).

The research results showed that the hotels under study demonstrated a commitment to accurately defining job roles and providing a safe work environment, which enhances employee stability and strong performance. However, talent attraction efforts need to be improved to ensure the best talent is attracted. Current training programs are ineffective and do not meet employee needs. Compensation and reward systems need a comprehensive review to link them to performance and ensure fairness. Performance evaluation practices also suffer from a significant lack of clarity and transparency.