دور ادارة الجودة الشاملة في تحسين الأداء التنظيمي دراسة ميدانية على المؤسسة العامة للإسمنت ومواد البناء في محافظة طرطوس

Abstract

This study aimed to identify the impact of TQM dimensions on improving organisational performance in the General Company for Cement Industry and Building Materials. The researcher followed the descriptive-analytical approach to describe the phenomenon as it is on the ground. The questionnaire was used as a tool for the study and to collect data related to TQM dimensions (administrative leadership - continuous improvement - human resource management - organisational culture) and improving organisational performance. It was distributed to a random sample of 165 administrative staff from employees in this company, which numbered (165).

 Arithmetic averages, standard deviations and multiple regression tests were used using the statistical analysis software (SPSS24), and the results of the study indicated a significant correlation between TQM and organisational performance improvement in the study organisation.

The results of the study indicated that there is a significant correlation between TQM and improving organisational performance in the study organisation, the value of the Pearson correlation coefficient (R) was (0.591), which means that there is a moderate positive effect of TQM on improving organisational performance in the study organisation, and the value of the coefficient of determination R2 was (0. The study recommended the need to search for successful strategies that work on an integrated approach to achieve the sustainability of high-quality production, and work continuously to acquire new experiences aimed at improving the role of TQM in improving the level of organisational performance of the company, and the need to work on applying the practices of quality circles in the company's work activities so that it is a prevailing culture among employees that everyone seeks to adopt and disseminate.