أثر نظم الإدارة المتكاملة (ISO 9001:2015, ISO 14001:2015, ISO 45001:2015) IMSعلى تحسين الأداء التشغيلي في الشركات /دراسة حالة في شركة الوفا للساندويش بانل /

Abstract

This study aims to analyze the impact of Integrated Management Systems (IMS), encompassing quality, environment, health, and safety management, on improving organizational performance. Employing a descriptive case study approach, the research focused on Al-Wafa Sandwich Panel Company, a Syrian industrial firm specializing in the production and supply of sandwich panels. The company has successfully implemented ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 standards. A questionnaire comprising 28 items was designed to measure the dimensions of IMS as an independent variable and the dimensions of organizational performance (operational efficiency, product quality, and environmental sustainability) as dependent variables. The questionnaire was distributed to 45 employees, including administrative staff, technicians, and department heads, resulting in a response rate of 86.66%. Data was analyzed using SPSS 25. The findings revealed a significant positive impact of IMS on enhancing the company's overall performance. However, the study did not find a statistically significant impact of IMS on environmental sustainability. Additionally, the study identified challenges or gaps in the implementation or effectiveness of IMS in improving aspects related to environmental sustainability. Consequently, the study recommended that the company strengthen its IMS by investing in improving and developing its management systems to enhance operational efficiency.